Student Services Assistant
Student Services Assistant
- 10002833
- Arlington, VA
- Part-Time / Hourly Wage
- Opening on: Jun 9 2025
Department: Carter School
Classification: GMU Worker
Job Category: Part-Time / Hourly Wage
Job Type: Part-Time
Work Schedule: 20 hours/week
Location: Arlington, VA
Workplace Type: Hybrid Eligible
Salary: Salary commensurate with education and experience
Criminal Background Check: Yes
About the Position:
The Student Services Assistant plays an important role in supporting graduate students through academic advising, communications, and event planning. The Student Services Assistant works closely with the Director of Graduate Student Services, the Program Director, and the Graduate Academic Advisor in the Carter School. Occasional evening activities are required in conjunction with the Carter School Admissions Office events and orientation schedules. This position is based in Arlington, VA.
This is a part-time position (20 hours/week). Flexible schedule can be arranged. Standard business hours are 8:30 am to 5:00 pm, Monday to Friday; may require evening work depending on the student services event schedule.
Responsibilities:
Graduate Student Success Support:
- Manage graduate student services event calendar;
- Develop and implement communication campaigns including direct emails newsletters, LinkedIn social media;
- Develop and implement student engagement events; and
- Participate in orientation, admissions, and career development events.
Academic Advising:
- Advise graduate certificate students on course planning each semester;
- Support and process student academic forms (e.g., late registration and late graduation); and
- Identify and assist academically at-risk graduate students.
Communications and Administrative Support:
- Timely response to student queries;
- Develop and implement communication campaigns through direct emails, newsletters, Microsoft Teams, and LinkedIn;
- Prepare reports on student milestones, concentrations, graduation audits, internships, etc.; and
- Prepare and maintain confidential student files.
Event Planning:
- Manage graduate student services event calendar;
- Effective communication and organizational skills and experience (or ability to engage) with appropriate technologies;
- Ability to build a rapport with students; building trust, flexibility, and an empathetic, non-judgmental, and ethical approach with a diverse group of students; and
- Ability to work within a team and to take proactive action when needed to support students.
Required Qualifications:
- Bachelor’s degree or an equivalent combination of education and/or experience;
- Effective communication and organizational skills and experience (or ability to engage) with appropriate technologies;
- Ability to build a rapport with students; building trust, flexibility, and an empathetic, non-judgmental, and ethical approach with a diverse group of students; and
- Ability to work within a team and to take proactive action when needed to support students.
Preferred Qualifications:
- Previous experience in academic advising, communications, and/or event planning; and
- Knowledge of PatriotWeb, Banner, and/or Salesforce.
Instructions to Applicants:
For full consideration, applicants must apply for the Student Services Assistant at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume for review.
Posting Open Date: June 9, 2025
For Full Consideration, Apply by: June 23, 2025
Open Until Filled: Yes
Mason Ad Statement
Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.
If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!
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Equity Statement
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.
Campus Safety Information
Mason’s Annual Security and Fire Safety Report is available at http://police.gmu.edu/annual-security-report/
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