Academic Standards Coordinator

Department: University Life

Classification: Education Support Specialist 2

Job Category: Classified Staff

Job Type: Full-Time

Location: Fairfax, VA

Workplace Type: Hybrid Eligible

Salary: Starting range starting in the upper $40k's; commensurate with education and experience

Restricted: Yes

Criminal Background Check: Yes

About the Department:

Promotes well-being and fosters lifelong learning to prepare ethical leaders. We are committed to cultivating an environment of engagement, connection, and belonging that encourages leadership for positive change, and prioritizes individual and community well-being.

About the Position:

The Academic Standards Coordinator provides substantive administrative support to the Academic Standards Office and serves as the records administrator, ensuring compliance with policies and facilitating effective case management.

This position is not eligible for international visa sponsorship

Responsibilities:

Administration & Customer Service

• Communicates and interacts clearly and professionally with students, parents, faculty, and guests about Academic Standards policies and processes;
• Develops effective relationships with academic departments to enhance information exchange and collaboration;
• Responds to inquiries from students and stakeholders regarding the Academic Standards process while maintaining FERPA compliance;
• Exercises sound judgment on how and when to refer those in need of assistance to appropriate staff members; and
• Responds professionally and appropriately in potentially difficult situations involving issues of student conduct, crisis/emergency situations, challenging parent/family and student interactions. 

Case Management

• Serves as the Database Administrator for case management software, managing upgrades, issues, and feature requests in collaboration with the vendor;
• Audits ongoing cases, tracks sanctions, schedules hearings, and manages document exchanges to facilitate timely case resolution;
• Oversees case adjudication, ensuring accurate data entry and compliance with Freedom of Information Act (FOIA) requests; and
• Maintains and manages the online shared drive, purging files according to retention requirements. 

Office Support

• Provides front desk support and assists with marketing and outreach efforts for the Academic Standards Office;
• Assists in revising office documents, including the Academic Standards Code and marketing materials;
• Produces and disseminates reports based on case audits and metrics for assessment purposes; and
• Completes revisions of office documents as needed to ensure accuracy with policies. 

Metrics, Reporting, and Data Upkeep

• Develops and maintains reports for Key Performance Indicators (KPIs), performing monthly audits of cases and sanctions;
• Submits thorough monthly audits and reports to the supervisor for review;
• Ensures timely records retention and destruction according to university policies; and
• Monitors and completes department purchases and reconciles P-Card and eVA purchases on a monthly basis. 

Required Qualifications:

• High school diploma or equivalent;
• Prior experience in administrative assistance with a focus on confidentiality and professionalism;
• Experience coordinating schedules and maintaining calendars;
• Knowledge of how to problem-solve;
• Organizational skills, including attention to detail;
• Ability to multitask and complete projects on time and meet deadlines;
• Ability to efficiently utilize databases and software applications (e.g., Microsoft Office);
• Ability to communicate effectively in both written and verbal forms and actively listen to concerns;
• Ability to communicate and interact clearly, professionally and appropriately with individuals at all levels;
• Ability to handle sensitive information professionally and in compliance with FERPA confidentiality regulations;
• Able to provide effective customer service to a diverse range of individuals and stakeholders;
• Ability to effectively manage multiple projects and requests from various stakeholders;
• Ability to adhere to policies and procedures and provide exceptional administrative and programmatic support; and
• Demonstrated technical proficiency and ability to learn and use databases proficiently in support of office operations.

Preferred Qualifications:

• Bachelor’s degree in related field;
• Experience with Conduct Management databases;
• Experience with budget reconciliations;
• Experience working with diverse student populations and families;
• Prior experience in Higher Education Administration; and
• Familiarity with case management and university software systems (e.g., Ellucian Banner, eVA procurement system, travel request system, Bank of America Works, etc.).

Instructions to Applicants: 

For full consideration, applicants must apply for Academic Standards Coordinator at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information and provide, resume and cover letter for review.

This position is not eligible for international visa sponsorship

Posting Open Date: May 7, 2025

For Full Consideration, Apply by:  May 21, 2025

Open Until Filled:  Yes