Cashiering and ALM Operations Manager

Department: Fiscal Services - Student Accounts Office

Classification: Financial Svcs Specialist 1

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: On-Site Required

Pay Band: 04

Salary: Starting at $55k, commensurate with education and experience

Criminal Background Check: Yes

Financial Background Check: Yes

About the Department:

The Student Accounts Office provides professional, efficient, and effective payment, deposit, and receivable collection services to students, parents, faculty, and staff; and maintains internal controls to ensure associated financial transactions are accurately processed and proper records are maintained.

About the Position:

The Cashiering and ALM Operations Manager directs departmental activities in a manner that applies policies fairly, maximizes service, and ensures procedures support fiscal responsibility and accountability.

Responsibilities:

• Leadership:
  • Responsible for the supervision of the Cashiering and Account Loan Management teams to deliver exemplary service to students, as well as internal and external customers;
  • Ensures staff is knowledgeable with office policies and procedures and committed to the highest level of customer service;
  • Responsible for all aspects of performance management including training, goal setting, monitoring and delivery of work efforts, and providing feedback through verbal updates and written performance reviews to the teams; and
  • Adheres to legal and university policies and procedures and undertakes disciplinary actions as needed.
• Compliance and Financial Controls:
  • Responsible for financial controls in cashiering, bank deposits, Perkins and other loan programs, and collections;
  • Develops and maintains a program that reduces defaulted student accounts write-off cost by focusing on earlier identification and intervention of "at risk" accounts before the start of the collection process;
  • Monitors and evaluates operational effectiveness, and effects change required for improvements;
  • Enforces Commonwealth Accounting Policies and Procedures (CAPP) Manual and Virginia Code requirements regarding past due receivables thereby managing risk and ensuring proper fiscal stewardship of University resources; and
  • Ensures loan programs are maintained following Department of Education Title IV regulatory requirements.
• Monthly Clearing Account Reconciliations:
  • Assists General Accounting with completing research related to clearing account reconciliation; and
  • Meets internal deadlines set for reconciliations.
• Other related duties as assigned.

Required Qualifications:

• High school diploma or equivalent;
• Demonstrated supervisory experience;
• Knowledge of financial management;
• Effective communication skills, both written and verbal;
• Effective account reconciliation skills;
• Ability to prepare reports and documentation;
• Ability to interpret and apply policies and procedures, and develop and implement new policies and/or rules;
• Ability to use automated accounting and/or financial computer systems;
• Ability to supervise others by assigning/directing work, conducting employee evaluations, staff training and development, taking appropriate disciplinary/corrective actions, and making employment recommendations; and
• May need to work during University Holiday leave.

Preferred Qualifications:

• Bachelor’s degree in a related field;
• Demonstrated supervisory experience in a financial or accounting organization;
• Understanding of the higher education landscape and experience helping students navigate financial systems to successfully persist in their studies;
• Knowledge of collection laws and the ability to develop effective collection strategies; and
• Ability to manage difficult conversations with debtors.

Instructions to Applicants: 

For full consideration, applicants must apply for Cashiering and ALM Operations Manager at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume.

Posting Open Date: April 30, 2024

For Full Consideration, Apply by: May 14, 2024

Open Until Filled?:  Yes