Collections Specialist
Collections Specialist
- 10000980
- Fairfax, VA
- Classified Staff
- Opening on: Apr 2 2024
Department: Fiscal Services
Classification: Admin Office Specialist 3
Job Category: Classified Staff
Job Type: Full-Time
Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)
Location: Fairfax, VA
Workplace Type: Hybrid Eligible
Pay Band: 03
Salary: Anticipated salary is $45,000 - $55,000, dependent upon education and experience
Criminal Background Check: Yes
Financial Background Check: Yes
About the Department:
The Controller's Office establishes and monitors the university’s internal control framework, collaborates with university units to establish fiscal processes, and provides guidance to academic and administrative units related to administrative policies and procedures. It maintains close working relationships with the Office of Budget and Planning, the Office of Sponsored Programs, and Human Resources and Payroll.
The goal of the Controller's Office is to provide excellent customer service and minimize costs through demonstrating consistent progress toward increasing flexibility, reducing administrative burden, eliminating “no value added” efforts, and automating transaction processing.
About the Position:
The Collections Specialist supports the Cashiering and ALM Manager with maintaining a program that reduces defaulted student account write-off costs by focusing on earlier identification and intervention of "at risk" accounts prior to the start of the collection process.
This position is hybrid-eligible after satisfactory completion of training.
The anticipated salary for the position is $45,000 - $55,000, dependent upon education and experience.
Responsibilities:
- Performs collection efforts via telephone and email focusing on “at risk” accounts prior to the start of the formal collection process. Assists students with past due accounts, explaining Commonwealth of Virginia collection procedures and counseling them on steps to resolve past due accounts;
- Prepares documentation for submission to third-party collection agencies and the Office of the Attorney General - Division of Debt. Support the University's participation in the Commonwealth of Virginia's Debt Set-Off Program with the Department of Taxation;
- Acts as a central point of communication for collection agencies, loan servicers, and internal staff on collections matters; and
- Assists other Student Accounts Office staff with cash receipt processing, account maintenance, form intake and processing, report review and processing, and other related tasks as assigned.
Required Qualifications:
- High school diploma or equivalent;
- Experience working in Accounts Receivable;
- Knowledge and understanding of the Fair Debt Collection Practices Act, FERPA, and Accounts Receivable applications;
- Demonstrated interpersonal skills and ability to work effectively with people at a variety of competency levels;
- Skill in written and oral communication, with the ability to effectively communicate complex material;
- Analytical and problem-solving skills;
- Ability to work with Microsoft Word, Excel, and email systems; and
- Demonstrated ability to manage multiple, concurrent high-priority responsibilities in a time-pressured environment.
Preferred Qualifications:
- Bachelor’s degree in a related field; and
- Experience in Higher Education and/or Student Accounts.
Instructions to Applicants:
For full consideration, applicants must apply for the Collections Specialist at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume.
Posting Open Date: April 2, 2024
For Full Consideration, Apply by: April 17, 2024
Open Until Filled?: Yes
Mason Ad Statement
Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.
If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!
George Mason University, Where Innovation is Tradition.
Equity Statement
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.
Campus Safety Information
Mason’s Annual Security and Fire Safety Report is available at http://police.gmu.edu/annual-security-report/
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