Collections Specialist

Department: Fiscal Services

Classification: Admin Office Specialist 3

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: On Site Required

Pay Band: 03

Salary: Salary starting at $48k and commensurate with education and experience

Criminal Background Check: Yes

Financial Background Check: Yes

About the Department:

The Controller's Office establishes and monitors the university’s internal control framework, collaborates with university units to establish fiscal processes, and provides guidance to academic and administrative units related to administrative policies and procedures. It maintains close working relationships with the Office of Budget and Planning, the Office of Sponsored Programs, Human Resources, and Payroll.
The goal of the Controller's Office is to provide excellent customer service and minimize costs through demonstrating consistent progress toward increasing flexibility, reducing administrative burden, eliminating “no value added” efforts, and automating transaction processing.

About the Position:

The Collections Specialist supports the Cashiering and ALM Manager with maintaining a program that reduces defaulted student accounts write-off costs by focusing on earlier identification and intervention of "at risk" accounts prior to the start of the collection process.

Responsibilities:

• Performs collection efforts via telephone and email focusing on “at risk” accounts prior to the start of the formal collection process;
• Assists students with past due accounts, explaining Commonwealth of Virginia collection procedures and counseling them on steps to resolve past due accounts;
• Prepares documentation for submission to third-party collection agencies and the Office of the Attorney General - Division of Debt;
• Supports the university's participation in the Commonwealth of Virginia's Debt Set-Off Program with the Department of Taxation;
• Acts as a central point of communication for collection agencies, loan servicers, and internal staff on collections matters; and
• Assists other Student Accounts Office staff with cash receipt processing, account maintenance, form intake and processing, report review and processing, and other related tasks as assigned. 

Required Qualifications:

• High school diploma or equivalent;
• Experience working in Accounts Receivable;
• Knowledge and understanding of the Fair Debt Collection Practices Act, FERPA, and Account Receivable applications;
• Demonstrated interpersonal skills and ability to work effectively with people at a variety of competency levels;
• Skills in written and oral communication, with the ability to effectively communicate complex material;
• Analytical and problem-solving skills;
• Ability to work with Microsoft Word, Excel, and email systems; and
• Demonstrated ability to manage multiple, concurrent high-priority responsibilities in a time-pressured environment.

Preferred Qualifications:

• Bachelor’s degree in related field;
• Experience in higher education and/or Student Accounts; and
• Detailed understanding of the Fair Debt Collection Practices Act, FERPA, and Accounts Receivable applications.

Instructions to Applicants: 

For full consideration, applicants must apply for Collections Specialist at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.

Posting Open Date: October 3, 2024

For Full Consideration, Apply by:  October 18, 2024

Open Until Filled:  Yes