AV Systems Programmer

Department: Information Technology

Classification: Info Technology Spec 2

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: Hybrid Eligible

Pay Band: 05

Salary: $83k - $93k annually, Commensurate with experience and education

Criminal Background Check: Yes

About the Department:

Working collaboratively with the Director of Classroom and Lab Technologies and the Learning Space Design Manager – Learning Space Design is responsible for coordinating and/or implementing classroom design projects to include new building construction, renovations, and technology refreshes. Learning spaces can include non-traditional environments, specialized labs, customized classrooms, and miscellaneous spaces that are not readily classified as a traditional classroom environment. With the addition of technology, digital architecture, and a multitude of various media, these learning spaces have become much more specialized and require individuals that can optimize space, budget, technology, users, faculty & students, as well as support personnel at all levels.

About the Position:

The AV Systems Programmer position exists to create, design, and maintain coding programs specifically for Crestron control systems on GMU campuses. This includes programs used in classrooms, conference rooms, informal learning spaces, and other spaces around campus. The position is responsible for
• Coordinating with audiovisual engineers to provide AV systems architecture;
• Designing and maintaining AV systems programming for instructional environments;
• Providing programming escalation support for AV and associated systems supported by ITS operational offices on all campuses;
• Participating in the programming, configuration, and commissioning of AV systems installation projects and operational maintenance;
• and maintaining Enterprise AV applications for supported systems.

Responsibilities:

AV Systems Programming/Engineering 

• Works closely with Learning Space Design staff and ITS AV technicians to interpret design specifications and drawings to develop, test, deploy, and maintain software control systems programming, and graphical interfaces, for ITS supported systems;
• Designs, codes, implements, and documents programming standards to ensure supportability, network architecture compatibility with existing systems;
• Develops and maintains an accessible repository of all related source codes. Manages code repositories and deployments, making modifications as needed to improve performance or meet new requirements;
• Interfaces with leadership as well as other departments and vendors as needed to ensure that ITS programming needs are met; 
• Configures and administers support of Crestron Fusion in an Enterprise-level environment; and
• Provides architectural guidance for ITS Enterprise AV system applications and associated knowledge base. 

Project Support 

• Serves as a programming resource within the system design process for ITS Projects;
• Develops and maintains required system code and software configurations;
• Assists with technical verification of systems designs; and
• Verifies system programming for new systems across all campuses. 

AV Escalation Support 

• Supports AV technical issues that originate from operational support offices on all campuses;
• Serves as the final escalation point for complex AV system issues across all campuses and remote sites, ensuring minimal downtime and seamless operation;
• Collaborates with AV Support teams to diagnose unresolved technical issues, determining whether software, programming, or hardware failure is the root cause;
• Implements programming adjustments and firmware updates to optimize AV system performance, ensuring compatibility with existing infrastructure and user requirements;
• Conducts on-site troubleshooting and resolution, requiring travel to remote locations when necessary to address critical AV failures;
• Provides detailed diagnostics and recommendations to AV Support, including hardware replacement guidance when programming solutions are insufficient;
• Maintains thorough documentation of escalated cases, programming modifications, and resolution strategies to improve future troubleshooting efficiency; and
• Works closely with vendors, integrators, and internal stakeholders to streamline AV system functionality, ensuring reliable technology solutions for end users. 

Network Coordination

• Coordinates with Networking and Technical Support Services for networking items related to the networking of AV systems for ITS; and
• Develops and documents processes with relevant groups for putting AV devices on the George Mason networks. 

Other Additional duties as assigned 

Required Qualifications:

• Bachelor’s degree in related field or the equivalent combination of education and experience;
• Relevant experience programming Crestron AV systems and designing user interfaces;
• Relevant experience using Crestron Fusion to manage multiple devices;
• Relevant experience in the troubleshooting of complex A/V systems and technologies;
• Experience reading rack elevation, block, and signal flow diagrams for complex integrated audiovisual systems;
• Demonstrated experience creating, designing, and maintaining coding programs and user interfaces for control systems and integrating a variety of manufacturer’s equipment;
• Demonstrated knowledge of projection systems, transports, switchers, control systems, portable devices of all types;
• Demonstrated proficiency troubleshooting AV issues including sound, video, EDID tables, IP tables, software and hardware configurations;
• Experience working with vendors and other units to coordinate, upgrades, complete programming projects;
• Demonstrated command of written and oral communication;
• Demonstrated ability to work independently and in a team environment; and
• Crestron advanced programming coursework or greater.

Preferred Qualifications:

• Experience working in a Higher Education environment;
• Experience with A/V over IP technologies;
• Demonstrated experience programming Crestron AV systems, including operating code, interface design, as well as deployment and support tools;
• Demonstrated experience configuring and administering supporting Crestron Fusion in an Enterprise-level environment;
• Demonstrated proficiency using C#, Simple#, SIMPL Windows, Powershell Scripting, Front-end web-development tools (HTML, Javascript, CSS, etc.), and/or Adobe Creative Suite and
• Crestron advanced programming certification or greater.

Instructions to Applicants: 

For full consideration, applicants must apply for AV Systems Programmer at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.

Posting Open Date: May 9, 2025

For Full Consideration, Apply by:  June 6, 2025

Open Until Filled:  Yes