Business Systems Analyst

Department: Fiscal Services

Classification: Info Technology Spec 2

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax

Telework Friendly: Yes

Pay Band: 05

Salary: Salary starting at $82,000, commensurate with education and experience.

Criminal Background Check: Yes

Financial Background Check: Yes

About the Department:

The primary purpose of this unit is to provide fiscal services to the university, promote financial best practices, form strategic partnerships, establish efficient systems, and pursue continuous improvement. Additionally, its purpose is to create and maintain a sustainable financial framework and strong internal controls to promote sound fiscal management, careful stewardship of university resources, and accountability. It fosters innovation to support Mason's overall mission by employing new methods to deliver financial services and collaborating on process improvements and new initiatives and it provides accurate and timely financial data to ensure comprehensive reporting, compliance, and analysis to enable strategic decision-making. Within Fiscal Services, the home department for this position is the Program Office and it is responsible for leading projects and programs (or sub-projects/programs) that directly support the goals of George Mason University (Mason) and the Fiscal Services Office. The GMU Automation Center of Excellence (CoE) partners with the Mason Community to automate business processes, provide standards for automation, and share knowledge with employees and students of the University as well as other constituents.

About the Position:

The Business Systems Analyst for the Fiscal Services Program Office supports delivery of projects that impact the Fiscal Services Unit, creates technical solutions to business problems, analyzes processes for maximum use of technical systems capabilities, and assists in design, delivery, and testing of technical solutions. The Business Systems Analyst provides a bridge between the functional business experts in Fiscal Services and other University Units and Departments, and the ITS technical solution experts in order to facilitate strategic transformation of Fiscal Services and other University processes. The Business Systems Analyst works to determine the best solution available for the business challenges, including, but not limited to: Robotic Process Automation (RPA), Workflow and other Automation technologies, Reporting, and Business Process Redesign (BPR).

Responsibilities:

• Applies functional, analytic, and technical skills to support the Fiscal Services Program Office in delivering technical solutions for business problems both within Fiscal Services and across the University. Conducts positive interactions with colleagues and others throughout the institution that result in documentation and recommendations for solutions;
• Interacts with Subject Matter Experts in Fiscal Services and throughout the University to gather requirements, and analyze processes to determine technical solutions needed;
• Supports or leads the deployment of automation, workflow, and other system solutions. Coordinates any meetings, applies project management principles and follows up on tasks to ensure timely delivery;
• Assists in technical support of existing systems and operations, with an extensive understanding of the business processes and priorities involved in the process. Responds in a timely manner to issues and escalates to ITS as necessary; and
• Assisting with projects initiated as part of Mason's Automation Center of Excellence, gathering and documenting process and business requirements, propose process designs suitable to automation, validates the automation solution, and monitors KPIs for the automation Center of Excellence. Properly documented requirements and communication with the developers to deliver automations. Understands what is and is not suitable for automation. Assists the SMEs in determining business process changes needed.

Required Qualifications:

• Considerable experience working with Accounting, Information Systems, or a related area;
• Comprehensive knowledge of a major ERP package;
• Demonstrated analytical approach to problem-solving;
• SQL skills with working knowledge of any major commercial database;
• Demonstrated customer-facing, communication, and organizational skills with the ability to work effectively in a team environment across business and technical communities;
• Demonstrated technical knowledge of ERP database functionality and management;
• Demonstrated functional knowledge of financial business practices; and
• Demonstrated ability to create requirements documentation, design specifications, and user acceptance testing (UAT).

Preferred Qualifications:

• Bachelor’s degree in related field;
• Experience with RPA or other automation tools is a plus;
• Experience working with Ellucian Banner;
• Familiarity with Higher Education business practices;
• Experience with business process improvement;
• Experience with Robotic Process Automation;
• Ability to create a bridge between functional and technical staff to facilitate dialogue and enable project success;
• Project Management experience; and
• Ability to develop positive working relationships across multiple constituencies.

Instructions to Applicants: 

For full consideration, applicants must apply for Business Systems Analyst at https://jobs.gmu.edu/; complete and submit the online application; and provide a cover letter, resume, and a list of three professional references with contact information.

Posting Open Date: December 8, 2023

For Full Consideration, Apply by: January 8, 2024

Open Until Filled?:  Yes