Front of House Coordinator

Department: Col of Visual and Performing Arts

Classification: Public Relations & Mktg Spec 2

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: On Site Required

Sponsorship Eligibility: Not eligible for visa sponsorship

Pay Band: 03

Salary: Salary commensurate with education and experience

Criminal Background Check: Yes

About the Department:

The Center for the Arts at George Mason University is dedicated to making the Arts an inescapable presence in the lives of all George Mason students and Northern Virginia residents. We do this in our belief that the arts are, and always have been, a vital element and that artists are representative of the finest in human potential.

About the Position:

This Front of House Coordinator is responsible for executing events, including rental, internal, and audience engagement events, in the Center for the Arts lobby spaces. Responsibilities include preparation of information, delivery of excellent customer service to the client, coordination of clients, vendors, Front of House staff, equipment, and other parties involved with the execution of the event, and post-event reporting for all such events. This position is also responsible for building lasting community partners and relationships, a critical mission of the Center for the Arts. Finally, this position supports the daily operations of the Front of House team, including administrative support, event support, and hiring/onboarding support.

Responsibilities:

• Coordinate the logistical needs for rental and internal College of Visual and Performing Arts (CVPA) events in lobby spaces of the Center for the Arts. Meet with clients, vendors, and other partners to advise and coordinate needs for their events. Communicate these needs to staff assigned to work events, including supervisors and set-up coordinators. Communicate with team members like the Front of House Manager and the CVPA Scheduling and Event Coordinator to coordinate scheduling, staffing, parking, police, and porter services, and to ensure proper contracting and billing procedures.
• Coordinate the logistical needs for audience engagement events in lobby spaces of the Center for the Arts. Meet with internal and external clients, vendors, and partners to advise and coordinate logistical needs for their engagements. Communicate these needs to staff assigned to work events, including house managers, supervisors, ushers, and set-up coordinators. Work to build and maintain lasting partnerships between campus and community organizations and the Center for the Arts.
• Provide administrative support for the Front of House department, including reporting, inventory, maintenance, technical support for wage staff, onboarding support for volunteers, and other administrative tasks as needed.
• Train to serve as a House Manager and/or Usher Supervisor in case of shortage of event support staff. This training includes the management of event staff and delivery of excellent customer service to patrons. It also includes training to serve as the Front of House first point of contact for any medical or safety emergencies that occur during live events, coordinating with University Police and other emergency responders as needed. The House Manager/Usher Supervisor role also maintains records of event activity including documentation of any unusual or unexpected incidents or circumstances regarding the performance. 

Required Qualifications:

• High school diploma or equivalent;
• Demonstrated experience (typically 2+ years) working as an event planner/coordinator and/or in a customer service environment;
• Demonstrated event planning skills;
• Demonstrated customer service skills;
• Ability to work independently on a wide variety of tasks and self-motivated;
• Strong organizational skills and attention to detail;
• Ability to adapt in a fast-paced, multi-faceted organization; and
• Ability to prioritize tasks and make decisions.

Preferred Qualifications:

• Bachelor’s degree in related field;
• Experience in an arts-focused environment, particularly Performing Arts;
• Experience in a Performing Arts venue;
• Interest in the Arts;
• Proficient in the use of MS Office suite; 
• Demonstrated community engagement experience; and
• Demonstrated ability working with a diverse population of artists, students, faculty, staff, and community members.

Instructions to Applicants: 

For full consideration, applicants must apply for the Front of House Coordinator at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume for review.

Posting Open Date:  October 28, 2025

Posting Close Date:  November 11, 2025