Human Resources Assistant - Hybrid

Department: Human Resources

Classification: Admin Office Specialist 3

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: Hybrid Eligible

Pay Band: 03

Salary: Salary commensurate with education and experience

Criminal Background Check: Yes

About the Department:

The Human Resources Department supports the University's mission through the development and implementation of policies, programs and practices that attract, compensate, retain and reward faculty and staff.

About the Position:

The Human Resources Assistant provides flexible, hands-on support across various HR teams, with primary role responsibility to the Benefits and Faculty & Staff Engagement teams. This role involves assisting with day-to-day operations, maintaining accurate records, supporting HR programs, and responding to employee inquiries.

This is a hybrid position. The candidate will be expected to be working on-site at least (2) days a week.

Responsibilities:

Benefits Administration and Customer Service Support

• Assists with various benefits processes, including health and retirement enrollments, updates, terminations, and troubleshooting;
• Utilizes Commonwealth of Virginia and internal university systems and resources to problem solve and answer questions related to employee benefits;
• Provides excellent in-person and virtual customer service, responds to employee benefits inquiries (calls, emails, instant messages) within 24 – 48 hours, to identify or coordinate resolutions;
• Assists in downloading and auditing reports, ensuring employee changes and election contributions match the audit reports;  and
• Maintains accurate benefits records and documentation. 

Faculty and Staff Engagement Support 

• Assists in the planning and execution of employee engagement programs, initiatives and events;
• Utilizes internal university systems and resources to problem solve and answer questions related to reward and recognition programs, flexible work, performance evaluations, or other employee engagement programs;
• Provides administrative support, including accurate record keeping, for employee recognition programs and performance evaluation processes;
• Provides excellent in-person and virtual customer service, responds to employee inquiries (calls, emails, instant messages) within 24 hours, to identify and/or coordinate resolutions; and
• Maintains accurate employee engagement and performance evaluation process records and documentation. 

General/Floating HR Support 

• Assists in maintaining and updating employee records, ensuring compliance with policies and processes;
• Supports special projects and cross-functional HR initiatives; and
• Provides temporary or as-needed assistance to various HR teams, including Talent Acquisition, Learning & Organizational Development, Employee Relations, and HR Customer Service.

Required Qualifications:

• High school diploma or equivalent;
• Some administrative or HR-related experience;
• Experience collaborating and communicating effectively with individuals of diverse and differing needs;
• Experience using the internet, web-based portals, MS Office, and standard office computer systems;
• Excellent customer service skills;
• Excellent accuracy and attention to detail;
• Excellent verbal and written communication skills;
• Ability to prioritize daily activities and willingness to be flexible;
• Ability to work both independently and with a team to meet deadlines; and
• Ability to engage and communicate with empathy.

Preferred Qualifications:

• Bachelor’s degree in related field;
• Human Resources and Benefits-related experience;
• Experience with Human Resource Information Systems such as Banner, Learning Management Systems such as Cornerstone, and marketing material platforms such as Canva;
• Experience working in a higher education, government, or healthcare environment;
• Knowledge of basic Human Resources practices;
• Spanish language fluency; and
• Ability to create graphics and flyers for marketing and social media.

Instructions to Applicants: 

For full consideration, applicants must apply for Human Resources Assistant - Hybrid at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review. 

Posting Open Date: February 3, 2025

For Full Consideration, Apply by:  February 17, 2025

Open Until Filled:  Yes