Coordinator of Facilities, Activities Building

Department: UL

Classification: Gen Admin Supv 1/Coord 1

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: On Site Required

Pay Band: 04

Salary: Salary range starting in the low $50k's; commensurate with education and experience

Criminal Background Check: Yes

About the Department:

Mason Recreation meets the diverse needs and interests of the Mason community by providing programs, services, and facilities that are innovative, comprehensive, inclusive, and of unsurpassed quality. Mason Recreation creates an atmosphere that encourages individuals to develop life-long involvement in recreational, fitness, and wellness activities through both structured and informal opportunities that meet the dynamic needs of our diverse community. We are committed to enhancing the quality of life for the Mason community by fostering leaders, encouraging healthy lifestyles, promoting learning, and developing meaningful social interactions.

About the Position:

Reporting to the Assistant Director of Facilities and Risk Management, the Coordinator of Facilities for the Activities Building oversees the effective delivery of a comprehensive customer service program. Included within the scope of this position is the supervision of the customer service assistants, outdoor supervisors, and special event staff and manager on duty. This position is considered "essential personnel", and is also responsible for customer support, scheduling, events, budget planning and execution, assessment, daily reconciliations and effective operations of the building.

Responsibilities:

Personnel Management

• Develops and implements an approved staffing plan for the Customer Service Assistants, Managers on Duty, Outdoor Supervisors and Special Events Staff;
• Recruits, selects, trains, supervises, and evaluates staff in accordance with Department and University guidelines;
• Assimilates and disseminates a comprehensive body of information to employed staff to ensure effective team functioning, employee development and achievement of performance standards;
• Develops effective customer service policies which improve service levels;
• Ensures that effective delivery systems are in place to facilitate mission goals;
• Using the evaluation tools set forth by University Life assesses customer service assistants, facility managers, and special events staff and provide regular feedback to staff; and
• Provides leadership, mentoring, and training to all staff.

Facility Management

• Working with the department's Risk Management staff, provides and maintains a safe and secure facility for customers and staff;
• Ensures efficient and effective building operations and maintenance schedules to provide the highest level of cleanliness and comfort to the customers and staff;
• Oversees scheduling practices and procedures for the Activities building and Outdoor Venues;
• Develops and evaluates short and long-term planning strategies and policies related to facility and program development;
• Completes reports in a timely manner and with sufficient detail;
• Composes, compiles, and presents an annual report which summarizes accomplishments and challenges;
• Serves as building manager throughout the work day;
• Duties include responding to emergencies, customer concerns, equipment/supply needs, facility maintenance and janitorial oversights;
• Assists with coordination of facility parking pass needs for all facilities;
• Coordinates the purchase of supplies; uses charge card or the EVA system for purchase requisitions. Ensures adequate supplies are available; and
• Performs First Aid and/or CPR on an as-needed basis should the situation arise within the facilities.

Program Management

• Serves as the event liaison for all events scheduled in the Wellness and Activities facility and Outdoor Venues;
• Coordinates the set-up and break-down of events;
• Ensures needs are met with the event manager, vendors, and concessions;
• May also organize and administer certain events; and
• Coordinates and provides facilities-related assessment to improve quality of services and operational efficiency. 

Fiscal Management

• Oversees the point of sale, reconciling daily deposits, and allocate funds correctly;
• Prepares and monitors the annual budgets;
• Oversees purchasing of supplies, equipment while complying with University Standards and Guidelines;
• Provides monthly reports to ensure adequate controls and efficient use of financial resources; and
• Prepares and analyzes daily reports, participation statistics, payroll, and all financial transactions maintaining accountability.

Professional Development and Other Duties

• Continues to develop professionally through membership and participation in applicable professional organizations and development workshops;
• Represents the department on divisional and university-wide committees; represents the institution on regional/national committees;
• Actively participates in the educational process of George Mason University students, faculty, and staff through their interaction with our programs and services; and
• Performs other duties as requested.

Required Qualifications:

• Bachelor’s degree in related field or equivalent combination of education and experience; 
• Experience typically obtained in 1 year working in facility operations to include staff and/or event scheduling;
• Knowledge of facility management and operations, rules, and policies;
• Demonstrated customer service skills and the ability to be flexible and accommodating as it relates to the needs of the members;
• Demonstrated skill in effective written and verbal communication;
• Ability to relate well to diverse individuals;
• Demonstrated ability to manage a large staff; effectively train, supervise, and motivate student leaders for facility operations; provide leadership and guidance to a diverse program; foster a positive work environment and encourage collaboration and teamwork;
• Commitment to making an active and meaningful contribution to the university’s well-being initiative;
• Valid driver's license: must currently possess an appropriate, active, valid motor vehicle operator’s license that meets all of GMU’s requirements for operating state vehicles and equipment under Mason’s Vehicle Use Policy 1411 https://universitypolicy.gmu.edu/policies/vehicle-use/. The Office of Risk Management reserves the right to review the driver’s licenses and Motor Vehicle Reports (MVRs) of all candidates selected with employment contingent upon a favorable review; and
• Must possess or be able to obtain a CPR/First Aid and AED certification within 3 months of employment.

Preferred Qualifications:

• Master’s degree in related field.

Instructions to Applicants: 

For full consideration, applicants must apply for Coordinator of Facilities, Activities Building at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review. 

Posting Open Date: January 13, 2025

Posting Close Date: January 24, 2025

Open Until Filled:  No