Customized and Specialized Programs Administrator

Department: Cross Functional

Classification: Education Support Spec 3

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: Hybrid Eligible

Sponsorship Eligibility: Not eligible for visa sponsorship

Pay Band: 04

Salary: Salary commensurate with education and experience

Criminal Background Check: Yes

About the Department:

The units directly under the Senior International Officer (SIO) are the Global Education Office (GEO) and International Enrollment Partnerships (IEP); in addition, there is close collaboration with other international-focused units at the university such as INTO Mason, Mason Korea, and Office of International Programs and Services (OIPS). These units collectively support the internationalization efforts of the university and in support GMU's Strategic Plan, serving both students studying abroad, as well as international students coming to Mason.

About the Position:

Reporting to the Associate Director, Global Faculty-Led Programs, this position is responsible for the administration of the Washington Summer Institute (WSI), special customized, and Global Faculty-Led programs. This includes working closely with faculty on program logistics, communicating with students, faculty, departments and administrative units on campus, as well as liaising with educational institutions abroad, third-party vendors, and international organizations.

This position maintains relationships with appropriate faculty; academic units; and administrative units on campus. Within GEO, those relationships include: Associate Director, Global Faculty-Led Programs, Administration, Finance & HR Manager, GEO Operations Specialist, Office of Financial Aid, and establishes new relationships as necessary. In addition, the Administrator manages student applications to programs, advises students, promotes and markets programs in their portfolio, and creates, maintains and publishes program material. This position raises the profile of study abroad on and off campus, and gives procedural guidance/training to University constituents on study abroad practices. This position is responsible for a portfolio of study abroad programs where there are incoming students coming to Mason each summer, as well as programs led by George Mason faculty abroad.

Responsibilities:

Program Adviser/Record-Keeping

• Including faculty led, customized program, and WSI. Processes student applications and registrations;
• Coordinates with academic directors and educational institutions abroad to evaluate student academic qualifications and suitability for program;
• Manages communication with students and departments across campus on application processes and program offerings; and
• Advises students.

Program Management

• Including faculty led, customized program, and WSI, assists in program design, development of subject streams, and customized programming with partner institutions;
• Maintains positive relationships and manages communication with current and future partners. Including: faculty leading programs, supporting departments, educational institutions abroad, travel vendors and appropriate administrative units on and off campus.;
• Collaborates with departments for customized programming;
• Recruitment of faculty to teach pillars;
• Manages communication between partners, faculty, and departments across campus and abroad on program offerings;
• Responsible for RFPs for program logistics;
• Collects budget information and prepares budget first draft;
• Responsible for initial sharing of Mason contract requirements with vendors;
• Utilizes best practices for successful program evaluation and development;
• Communicates program goals as directed; and
• Develops and implements customized study abroad projects in collaboration with faculty, Global Education Office, and international partners.

Program Recruitment/Advising 

• Through timely, accurate and innovative effort, plans and implements student recruitment strategies;
• Promotes and markets study abroad opportunities in portfolio; creates, maintains and publishes material;
• Develops promotional events;
• Accurately, and in a timely fashion, communicates program details to Social Marketing and Outreach Manager, program administrator team and student participants;
• Promotes and markets WSI to institutions abroad and to Mason departments and units through presentations and the creation and maintenance of published material;
• Responsible for implementation of student recruitment strategies, application processes, advising of partner institutions on enrollment processes, processing student applications and post application materials;
• Manages communication between students, faculty, and departments across campus and abroad on program offerings; and
• Ensures student materials are clear and up-to-date.

Promotion of Study Abroad

• Assists with department projects as assigned; and
• Organizes activities to promote department within the university (name recognition).

Other related Global Faculty-Led duties as assigned

Required Qualifications:

• Bachelors degree in related studies such as International Studies, Education, or Foreign Language or the equivalent combination of education and experience;
• Experience in study abroad as a participant, or experience living abroad;
• Knowledge of international study abroad program administration;
• Knowledge of different educational systems throughout the world;
• Basic marketing skills;
• Basic knowledge of accounting principles;
• Superior time-management skills;
• Intermediate skills with MS Office Suite; and
• Demonstrated ability to work with a diverse population.

Preferred Qualifications:

• Master's Degree in a related field, or equivalent combination of education and experience, preferred; and
• Ability to advise students.

Instructions to Applicants: 

For full consideration, applicants must apply for WSI/Global Faculty-Led Programs Administrator at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.

Posting Open Date: September 17, 2025

For Full Consideration, Apply by:  October 8, 2025

Open Until Filled:  Yes