Development Operations Manager

Department: College of Public Health

Classification: Gen Admin Supv 1/Coord 1

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: Hybrid Eligible

Pay Band: 04

Salary: Salary commensurate with education and experience

Criminal Background Check: Yes

About the Department:

The College of Public Health (CPH) prepares students to become leaders and shape the public’s health through academic excellence, research of consequence, community outreach, and interprofessional clinical practice. The College enrolls more than 1,900 undergraduate and 1,300 graduate students in its nationally-recognized offerings.

CPH Development provides strategic, active management of the fundraising efforts that support the College and student, faculty, and staff success.

About the Position:

The Development Operations Manager has primary responsibility of providing development support to the Senior Director of Development and the CPH development team. The position is responsible for conducting research, preparing and analyzing reports, preparing agendas, handling information requests and performing clerical functions such as preparing correspondence, receiving visitors, answering and directing phone calls, distributing communications, arranging conference calls, making travel arrangements, preparing reimbursements, and scheduling meetings. The Development Operations Manager is also responsible for assisting with other Advancement team members, when needed.

Responsibilities:

Administrative Support

• Provides full range of operational functions for the CPH Development team; 
• Exhibits independent decision making; 
• Greets and directs guests and visitors of the CPH development office and provides assistance to guests and visitors; 
• Responds to phone inquiries, communicates electronically with faculty, staff and students, and delivers service to customers in a way that reflects positively upon the department and the university; 
• Manages the calendars of supported individuals, keeping them free of scheduling conflicts; 
• Handles meeting preparation and follow-up including coordination of meeting agendas, materials, conference rooms, A/V, minutes and other related support; 
• Makes travel arrangements, prepares accurate and thorough travel itineraries, and processes employee expenses and vendor payments; 
• Manages all aspects of supported individuals’ credit card receipts, all aspects of expenses, and reconciliations; and
• Assists in writing proposals, PowerPoint presentations, etc., and also editing such documents. 

Development Support

• Responsible for managing donor records in Advancement CRM and departmental records. Ensures that all relevant information about donors & prospects is entered and updated. Generates regular reports (e.g., mailing lists, regional and portfolio giving history, etc); 
• Produces mailing lists, donor lists and other data reports on a scheduled basis; 
• Responds to internal prospect research inquiries and presents information in a variety of written formats including bios, reports, summaries, and profiles; 
• Manages internal research requests to ensure deadlines are met; 
• Works closely with CPH development team to help create programs that will expand the fundraising pipelines through data analysis and mining; 
• Provides support for fundraising initiatives as requested such as event planning, scheduling, and follow up; 
• Prepares materials for specific fundraising activities and/or assists in promotional efforts such as writing, speaking, telephoning, et cetera; 
• Provides assistance in the execution of specialized engagement, cultivation and solicitation strategies for gift prospects; 
• Assists with acknowledgements and stewardship for donors; 
• Provides assistance on special projects and initiatives including creation of gift proposals, case materials and giving opportunities; 
• Manages completion of booking forms for gifts and pledges in a timely manner and provides relevant details for acknowledgement letters; 
• Assists with production and implementation of appeal campaigns and other fundraising communications and strategies; 
• Collaborates with internal and external resources to plan, communicate and implement donor recognition events; 
• Assists with fundraising activities, coordinating logistics, coordinating faculty and staff participation in events, and attends and participates in select fundraising events, as needed; 
• Provides event planning & support, schedules and runs online and in person events as needed; 
• Provides special event administrative and logistical support; 
• Utilizes Mason’s Anthology software, coordinates the production of invitations, rsvp’s of guest lists, and all communications with attendees prior to and following events; and
• Manages creation and deployment of CPH’s development e-newsletter. 

Coordination with Central Advancement and other schools/colleges/units

• Coordinates fundraising with other departments and utilizes services as appropriate; 
• Ensures consistent and adequate communication between School/Unit and Central Advancement; and
• Works closely with Central Advancement services including, but not limited to, Planned Giving, Annual Giving, Parents and Family Philanthropy, University Priorities, CFR, Alumni Relations, Communications, Systems, Operations, Donor Relations, Gifts and Records, etc. 

Other Duties as Assigned

• Performs other duties as required or assigned, which are reasonably within the scope of the duties in this job classification. 

Required Qualifications:

• High school diploma or equivalent;
• Demonstrated administrative experience;
• Experience with scheduling and managing calendars;
• Experience with data entry;
• Demonstrated attention to detail;
• Strong analytical and problem-solving skills;
• Demonstrated verbal and written communication skills with the ability to listen and express ideas and thoughts effectively;
• Strong interpersonal skills necessary to build relationships with internal and external constituents;
• Customer service orientation;
• Skill in providing all aspects of executive level administrative support;
• Ability to interact positively with a wide range of constituencies in person, via telephone, email and in writing;
• Ability to work independently and collaboratively;
• Demonstrated ability to manage multiple priorities;
• Ability to manage multiple projects/functions to produce quality results;
• Commitment to adopting best practices and operational efficiency;
• Ability to handle highly personal information and maintain confidentiality;
• Ability to attend evening and weekend activities; and
• Microsoft Outlook calendaring.

Preferred Qualifications:

• Bachelor’s degree in related field;
• Experience with writing proposals;
• Experience with Anthology or similar software;
• Experience in fundraising operations;
• Experience in higher education or nonprofit setting;
• Some event planning and execution experience;
• Familiarity of Salesforce or similar software;
• Familiarity of MicroStrategy, or similar software; and
• Working knowledge of donor database, contact management and tracking system.

Instructions to Applicants: 

For full consideration, applicants must apply for Development Operations Manager (Req. #10001965) at https://jobs.gmu.edu/.  Complete and submit the online application to include three professional references with contact information, including one from the most recent supervisor, and provide a cover letter, and resume for review.

Posting Open Date: November 18, 2024

For Full Consideration, Apply by:  December 1, 2024

Open Until Filled:  Yes