Access and Instructional Support Coordinator

Department: Library

Classification: Library Specialist 3

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk). Anticipated daytime hours Monday through Friday, with occasional evenings and weekends as needed.

Location: Fairfax, VA

Workplace Type: Hybrid eligible, with up to two days of telework a week.

Sponsorship Eligibility: Not eligible for visa sponsorship

Pay Band: 05

Salary: Salary commensurate with education and experience (not less than $55,000)

Criminal Background Check:  Yes

About the Department:

The University Libraries foster innovation, creativity, and imagination by facilitating and preserving access to scholarship and information, providing expert consultation in the research process, and actively teaching the effective and critical use of information. The Access & Resource Management (ARM) division works across the libraries to support the University’s strategic goals and plan by acquiring, managing, and providing access to scholarly resources that enhance curricular and research needs. The division manages the lifecycle of the University Libraries’ scholarly collection from budget development to point of ordering to provision of access and all associated maintenance and assessment. The division is comprised of three departments: Collection Management, Discovery Services, and Access Services. Within ARM, Access Services is responsible for the Fairfax Campus’s main library service point – the Fenwick Library Information Desk – where students and faculty receive assistance with their myriad information and resource needs. The department manages course reserves, circulation, stacks management, student spaces and rooms, research poster printing, and point-of-service information needs. Access Services collaborates internally and externally on building maintenance and security issues.

About the Position:

The Access & Instructional Support Coordinator position manages the department’s instructional support functions (including course reserves, Leganto reading lists, and the TextSelect program, as appropriate, providing course materials to students via library collections), circulation services, and stacks management, and provides courteous assistance to patrons at the library service desk at Fenwick Library. The position participates in the development, recommendation, implementation and administration of Access Services policies, procedures and processes; supervises departmental staff in course reserves and stacks management activities, including three direct reports, providing guidance for other departmental staff and student employees on departmental activities; serves as senior person in charge of library facilities and services if staff in library administration or supervisor are not available, opening or closing Fenwick Library, as assigned; and participates in committees and/or workgroups as required to share knowledge, develop best practices, and advance the work of the libraries.

Responsibilities:

Stacks & Instructional Support Management

• Manages instructional support services and collections for all three campus libraries including: the purchasing and provision of physical and electronic course reserves materials, managing Leganto reading list software, and submitting copyright permissions to the Copyright Clearance Center (CCC) as necessary;
• Liases with the Learning, Research, and Engagement division and other Access & Resource Management departments regarding instructional support services and collections;
• Performs outreach and engagement with faculty and other university departments and groups regarding Leganto and course reserves;
• Manages the day-to-day operations of the physical collections of Fenwick Library and serves as a resource on stacks matters to staff at the Mason Square and SciTech campuses;
• Conceptualizes and plans all stacks work, including shifts, moves, and special projects;
• Works with the Head of Access Services, library administration, and others on the Fairfax campus to monitor, triage, and report building and security concerns;
• Serves as the point of contact between Access Services and other ARM departments, including Discovery Services regarding physical collections management;
• Liaises with other library units for purposes of data gathering, execution of workflows and special projects pertinent to stacks management; and
• Works closely with Access Services’ Coordinators regarding stacks tasks assignments and training of student employees. 

Access Services

• Works collaboratively with the Head, Access Services, to plan for and manage related services, including identifying needs and trends and making recommendations;
• Acts as a resource for other departmental staff for projects, assignments, and temporary work;
• Coordinates with the Head, Access Services and other Access Services Coordinators in creating policies and procedures;
• Provides customer service at the Fenwick Library service desk on the Fairfax campus, including circulation services and basic reference service;
• Utilizes knowledge of basic research resources (such as EBSCO, JSTOR, ProQuest, etc.) and library services to provide reference assistance;
• Ensures accurate fiscal controls are maintained;
• Maintains knowledge of Circulation operations, policies and procedures locally at George Mason Libraries;
• Explains and enforces library and departmental guidelines, policies, and procedures to provide accurate and satisfactory service and/or information to patrons;
• Maintains patron confidentiality;
• Interprets and enforces library and departmental guidelines, policies, and procedures; and
• In a timely manner, communicates problems to supervisor when appropriate, making suggestions for changes and improvements. 

Supervision

• Sets clear performance goals that align with the libraries’ mission and strategic plan;
• Effectively communicates expectations to team member(s), organizes workflows to optimize productivity, and ensures clarity around roles and responsibilities;
• Drives employee engagement and development by monitoring performance, providing actionable feedback, fostering professional growth through coaching and training, and promoting a collaborative work environment; and
• Champions compliance by upholding university policies, legal standards, and ethical practices, and takes decisive action when necessary to address performance and/or behavioral issues. 

Other duties as assigned 

Required Qualifications:

• High school diploma or equivalent;
• Library work experience;
• Customer service experience;
• Experience hiring, training, and/or managing the work of others;
• Experience handling challenging or sensitive interactions with professionalism and discretion;
• Experience collaborating within and outside of a department to achieve common goals;
• Demonstrated knowledge of research resources (such as EBSCO, JSTOR, ProQuest, etc.);
• Working knowledge of MS Office Suite (Word, Excel, Teams, Outlook);
• Demonstrated skills in using a library service platform (LSP);
• Effective communication and interpersonal skills for interacting with library staff, faculty, students and members of the public;
• Demonstrated ability to meet deadlines and manage competing priorities for self and others;
• Ability to work both independently and as part of a team in a fast-paced, production, and service-oriented environment; and
• Ability to skillfully navigate sensitive or challenging conversations with professionalism and diplomacy, ensuring alignment and mutual understanding.

Preferred Qualifications:

• Bachelor’s degree in related field;
• Academic library experience;
• Experience with Access Services functions such as, circulation, course reserves, and/or stacks management;
• Experience with Alma Ex-Libris system and/or Leganto Ex-Libris;
• Demonstrated knowledge of the principles of copyright and fair use as they relate to libraries and/or course reserves; and
• Ability to balance competing priorities with agility, driving progress through proactive problem-solving.

Instructions to Applicants: 

For full consideration, applicants must apply for Access and Instructional Support Coordinator at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.

Posting Open Date: October 15, 2025

For Full Consideration, Apply by:  October 29, 2025

Open Until Filled:  No